QuestMark, a division of CentiMark Corporation is headquartered in Pittsburgh, PA, with a network of 18 flooring offices throughout North America. Each office has dedicated crews who are highly trained and experienced in the installation and service of polished concrete urethanes, coatings, resurfacers along with floor repairs and maintenance.
The Challenge
The vision was to build the foundations of the Questmark eCommerce platform to better service their customers and position them as a leader in the flooring industry. All in all, giving the brand a strong visual identity and to differentiate itself from the competition. A sophisticated yet simple user experience with a full site redesign was delivered as always, by Le Site.
The Execution
The team at Le Site developed the following features:
– Fully connected ERP (SAP) to the store front to give clients visibility on their orders.
– Find a location interface for end users
– Project portfolio section / projects completed
– Promoted specific product categories and services
– Live Chat which enables requested services and Customer Service interaction
– Flexibility to control all aspects of the storefront experience
– High-performance architecture provided a foundation for future growth
– Make it simple for site visitors to find and share information
– A state of the art search engine with the Elasticsearch platform
– Customized reports for internal users
